Terms & Conditions of Sale

Terms and Conditions

By using the DuracellDirect website and online store, you agree to be bound by our Terms and Conditions. If you have any further questions about these terms, please email •Customer Services.

1. Order Quantities
   There is a minimum order value of ten dollars excluding delivery. Delivery charges are included in the purchase price.
2. Delivery
   Orders will be dispatched to the destination given by the customer within 14 days. If the order can not be despatched within 7 days you will be notified by us and be given the opportunity to cancel the order. We will use our choice of carrier unless otherwise stipulated by the customer.
3. Errors
   We must be notified of errors and shortages within five working days of receiving the goods.
4. Non Delivery
   We must be notified of missing orders within fourteen days of invoice.
5. Damage in Transit
   Damaged consignments must be refused by the customer on delivery and the despatch note marked 'damaged in transit'. To ensure the rapid despatch of a replacement, the customer should advise us of the damaged consignment.
6. Cancellation
   You have the right to contact our customer services department and cancel an order for any reason within 7 days of delivery. You will be responsible for the cost of returning the items. Cancelled items must be received in good condition in their original packaging. Beyond this, if the goods are faulty see clause 7.
7. Returns
   You have the right to return a faulty item within a reasonable period of time. All returns must be issued with an RMA number by our Customer Services department before the items are returned.
8. Pricing
   Prices charged will be those agreed with the customer. Where no prices are specified, prices charged will be those effective on the date the order is received. Prices are subject to change without notice.
9. Tax
   GST is applicable to all products at the rate prevailing at the date of despatch. Any liable taxes are included in, or shown with the sale price.
10. Settlement Terms
    We must receive payment before goods are despatched, we only offer credit facilities to customers who spend over $1000 per month and have completed our credit application process.
11. Warranty Period
    Subject to the conditions below; We warrant that the goods sold will be free from fault, suitable for their purpose and correspond with their specifications, for a period of 12 months from the date of delivery. This does not effect your rights under Australian law.
    
    The above warranty is given by Us subject to the following conditions:
      •  We shall not be liable in respect of any defect arising from damage, negligence or abnormal working conditions.
12. Web Site Usage
    We provide this website on an 'as is' basis and makes no warranties or representations express or implied with regard to this site or the information content. The information on the site is the corporate property of The Site Owners. You may not distribute or re-use the information for comercial purposes without our written consent.
13. Force Majeure
    If We are unable to supply due to acts or omissions of third parties, or by reason on industrial dispute, the contract shall be suspended until fulfilment is possible.
14. Variation of Terms
    Any variation of terms will not be valid unless agreed in writing by a director or appointed person.
15. Law
    Australian law shall apply to all contracts.